Last Updated: August 20, 2026
These Terms of Service ("Terms") govern your access to and use of the Lokutor platform, APIs, and related services (collectively, the "Services") provided by Lokutor AI ("we," "us," or "our"). By accessing or using the Services, you agree to be bound by these Terms.
You must be at least 18 years old to use the Services. If you register on behalf of an organization, you represent that you are authorized to bind that organization to these Terms. You are responsible for your employees' and representatives' compliance with these Terms.
You may need to create an Account to use the Services. You must provide accurate and current information. You are responsible for maintaining the confidentiality of your Account credentials and API Keys and for all activities under your Account. Notify us immediately of any unauthorized use.
Your API Key grants you access to our Text-to-Speech (TTS), Speech-to-Text (STT), and Voice Agent APIs, subject to your plan's Usage Limits. API access is subject to rate limits and fair use policies.
When you create and deploy voice agents, you define their behavior through prompts, knowledge documents, and tool configurations. You are solely responsible for the agents you create and their interactions with end users. You must comply with all applicable telecommunications laws, including call recording and consent requirements.
If you purchase or provision phone numbers through the Services, you agree to comply with all applicable telecommunications regulations (FCC, Ofcom, etc.) and applicable call recording and consent laws. You must ensure all parties are informed of AI participation where legally required.
The Services offer Free, Starter, Pro, and Business subscription plans. Plan details, limits, and pricing are described on our Billing page and are incorporated into these Terms by reference.
Subscriptions automatically renew at the end of each billing period. You authorize us to charge your payment method on file for renewal unless you cancel before the renewal date. Cancel anytime from your Account settings.
If you exceed your plan's Usage Limits, you will be charged at the overage rates displayed in the Billing section. Overage charges are calculated at the end of each billing cycle and invoiced via Stripe. Minimum invoice: $0.50.
All payments are final except where required by law. Monthly subscription fees are non-refundable. Enterprise plans have separate refund terms. To cancel: support@lokutor.com.
Prices exclude applicable taxes. You are responsible for any taxes associated with your use of the Services.
You retain all rights in your Input and Output. You grant us a limited, non-exclusive license to process your Content solely to provide and improve the Services. We will not use your Content for model training unless you explicitly opt in.
We retain all rights in the Services, including our models, software, and infrastructure. These Terms do not grant you any rights to our trademarks, logos, or other brand features.
Due to the nature of AI, Output may not be unique across users. Two different users may receive similar or identical Output for similar Inputs.
You may not use the Services to:
Our collection and use of personal data is described in our Privacy Policy. For business customers processing personal data on behalf of others, our Data Processing Addendum applies.
Voice Data: Audio transmitted through the Services is processed in real time to deliver STT, TTS, and Voice Agent functionality. Speech API audio is not retained as a stored recording.
Model training: We do not currently train models on your conversations. We may do so in future for free-plan conversations, with at least 30 days’ notice, and paid plans stay excluded unless they opt in. See the Privacy Policy §1.2.
Call recording: Recording of Voice Agent calls is off unless enabled for an Agent, and when enabled the Agent announces it at the start of the call. On free plans, recording is always on and cannot be disabled, and Lokutor personnel may listen to recordings to diagnose faults and improve the Services — this is the trade-off for the free tier and is disclosed to callers on the call. Any paid plan can disable recording entirely. Recordings are deleted after 90 days, or sooner on request. See the Privacy Policy §1.4.
Data Retention: We retain conversation data for up to 90 days for quality assurance unless you request earlier deletion. API usage logs are retained for 12 months for billing and analytics.
If you believe content on the Services infringes your intellectual property rights, send a written notice to: legal@lokutor.com including: (1) identification of the copyrighted work, (2) identification of the infringing material, (3) your contact information, (4) a good-faith statement, and (5) a statement under penalty of perjury.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Services will be uninterrupted, error-free, or that AI-generated content will be accurate or suitable for any particular purpose.
To the maximum extent permitted by law:
You agree to indemnify, defend, and hold harmless Lokutor AI and its officers, directors, employees, and agents from any claims, losses, liabilities, damages, costs, or expenses arising from: (a) your use of the Services, (b) your Content, (c) your violation of these Terms, (d) your violation of any third-party rights, or (e) your use of Voice Agents in telecommunications.
We may suspend or terminate your access to the Services at any time, with or without cause, with or without notice. Upon termination, your right to use the Services ceases immediately. You may terminate your Account at any time from your Settings page. Upon termination, we will retain data only as required by law and as described in our Privacy Policy.
We may update these Terms from time to time. Material changes will be communicated via email or in-app notification at least 30 days before taking effect. Continued use of the Services after the effective date constitutes acceptance. You may cancel your subscription without penalty within 30 days of any material change.
These Terms are governed by the laws of the European Union / Spain, without regard to conflict-of-law principles. Any disputes shall be resolved through binding arbitration under the rules of the Madrid Court of Arbitration, unless either party elects to bring proceedings in the courts of Madrid, Spain. Both parties waive the right to participate in class actions.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
These Terms, together with the Privacy Policy, Data Processing Addendum, and Acceptable Use Policy, constitute the entire agreement between you and Lokutor AI regarding the Services.
Questions about these Terms: legal@lokutor.com
Support inquiries: support@lokutor.com
Sales inquiries: sales@lokutor.com